Ethical Management

LOTTE Personnel Code of Conduct

Trust with Society

Principle of Lotte

We shall play a leading role in every type of business for environmental protection. We shall always think of the impact that our business could have on the environment and shall be committed to protecting the environment, starting from the small things. With the responsibility of environmental protection, we shall establish and strictly meet the standards beyond the level required by the environmental laws of each country, not only within our country, but also in every country where we are operating our business.


Action Plan

  • Use natural resources only as much as needed in an efficient way and reduce the emission of environmental pollutants below the statuary level.
  • Check first whether the development of new products or the change of any processes could have an adverse impact on the environment.
  • Establish the internal regulations to ensure that our activities meet the legal standards regarding the environment and regularly check if such regulations are complied with.
  • Actively seek the way of environmental protection through the change or innovation of our business, and encourage the executives and employees to do or make the related activities and efforts.
  • Require our partners and stakeholders to meet the same environmental protection standards as we do. Specify and sufficiently inform them that their contract with us may be cancelled if caught violating environment-related laws.
  • Frequently check if local environment-related laws change when working overseas, and take advance measures in response to such change.

Principle of Lotte

We shall not only create social values and make the world affluent via our business, but also actively conduct social contribution activities with our capabilities and resources. As a member of the society, we shall participate in the problem-solving activities in the local community and take the lead in developing the local community. We shall actively encourage the social service activities of each executive and employee and be committed to contributing to society by, for example, participating in social service and disaster relief activities at the company level.


Action Plan

  • The members of Lotte are accompanied with a higher level of social responsibility than others. Each executive and employee of Lotte shall be committed in fulfilling his/her responsibility and duty as a member of the local community to enhance the trust for the company.
  • Respect the culture and values of the local community and contribute to improving the quality of life in the local community.
  • Provide a positive impact on social development by actively supporting activities for public interests, including academics, art, culture and sports, which psychologically enrich humanity.
  • Active participation in social service activities as individuals or on behalf of the company is the duty and responsible action of Lotte members. Actively participate in social service activities such as volunteer work and disaster relief.
  • Seek the plans with which our business activities can create social values and fulfill our social responsibility, and work to act on such plans.

Principle of Lotte

Human rights are the basic rights and freedoms to be granted to everyone. The members of Lotte shall support and respect the “United Nations Guiding Principles on Business and Human Rights” declared internationally and guarantee human rights in places where we are conducting our business.


Action Plan

  • Regarding our business, we shall respect human rights anywhere at any time.
  • We shall follow our values and standards regarding respect for human rights and spread them to our partners.
  • We shall work to prevent a negative impact on human rights, which may be caused by our business.
  • We shall guarantee and support human rights in the local community which we belong to.
  • We shall be well aware of and comply with local laws regarding labor.
  • We shall not allow child labor in the workplace of our company and partners and shall follow the local laws and international standards regarding the minimum working age.
  • Consult with the Compliance Officer and check the requirements of the minimum working age in accordance with the related laws, when an employee below 18 is required to be employed.
  • Coercion, confinement or other forced labor, etc. shall not be allowed.

Principle of Lotte

We shall accept the values and customs of each country as much as possible, to live up to the reputation of Global Lotte, and shall embrace various cultures and opinions of people around the world with an open mind. We shall be obliged to preciously protect and develop the resources and human resources of the countries where we are conducting our business, since we borrowed these resources from those countries.


Action Plan

  • Do not discriminate against the local executives and employees due to different culture and values.
  • Open communication is very important anywhere. Create various opportunities and channels to ensure that the opinions of the locals can be heard carefully.
  • Do not force the locals to follow our values and customs, and do learn from them first.
  • There are different laws, customs and manners depending on countries and regions. Pay particular attention when working overseas or on a business trip, since a behavior that is not a problem at home may cause trouble in foreign countries.
  • The principle of ‘trust’ is applied all around the world. Always check things that the locals value and value them as well so that the locals can trust us.

Principle of Lotte

The members of Lotte are working to respect the laws all around the world. We shall be fully aware of and understand the related laws and company regulations applicable in our business process and shall regularly check whether the related regulations are complied with in our daily work. Especially, we shall firmly exclude the act of being involved in corruption or criminal activities for profit.


Action Plan

  • Understand the laws applicable in the business process and conduct the business in accordance with such laws.
  • If dispatched to an overseas workplace, fully understand the related laws of other countries which could affect your business as well as the country where you are dispatched.
  • Thoroughly check and follow the trade laws regarding import and export, including the licensing or approval of each government, in the event of importing and exporting commodities or products.
  • It is prohibited to do businesses with countries or organizations and individuals against which trade sanctions have been imposed.
  • Consult with the Compliance Officer in advance in the event of international trade negotiations or transactions and trade with foreign governments/organizations.
  • Report the cases to the applicable department such as “Sinmungo” of the Group or each company in the event that there is suspicion of money laundering such as purchasing a large number of vouchers unnecessarily and turning them into cash.

Principle of Lotte

Politics is the process of democracy that makes the world better by gathering various opinions based on the principle of one-man one-vote for all members of the nation. We believe that the world could develop further through such processes. If a company is involved in such a fair process in an unfair way, it would become an obstacle in making a better world. We shall not restrict our employees from expressing their personal opinions regarding politics. Even if a certain politician or political organization has a favorable opinion or claim to our business, however, we shall not support or join them in an unfair way at the level of the Group, affiliates and organizations.


Action Plan

  • The name of Lotte shall not be used for political activities or for the interests of political parties or their candidates.
  • Do not do any acts which support or appear to support a certain politician or organization by using the resources and costs of the company.
  • Do not expose your title or position in the company to ensure that you don’t look like you are supporting them at the company level, when personally attending the meetings of certain politicians or political parties. Keep in mind that our title or position may be utilized by others, regardless of our intentions.
  • Consult with the PR Officer of the company when you are likely to be exposed to the media such as newspapers or broadcasting.
  • Always pay particular attention when uploading a post or writing a comment via social media to ensure that your wording is not misunderstood in a political way.

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